Need to return something? No problem. From the date that you receive your order, you have 14 days to make a return.
Follow these easy steps to complete the return process:
- Simply complete the returns form and package the items securely.
- You can return your parcel using any postal service. Please note that you’ll need to pay for the postage yourself.
Our returns address is:
Store Kongensgade 108
- Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us.
- Your part is done! We will contact you once your refund has been made.
Please make sure that all items are sent back to us in their original condition.
If you have made multiple orders and want to return items from them in one parcel; that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders. If you have lost your returns form or the returns label, please contact us at firstname.lastname@example.org and we will send you a new one.
To exchange an item, you can send your item back to us. Please specify your wishes for exchange in the return form.