SHIPPING
We ship all orders from Copenhagen, Denmark and we ship worldwide. For all shipping, we work with DHL Denmark. All orders are despatched within 1-2 business days. Please notice, that some delays may be experienced during sales and public holidays.
We occasionally offer free shipping on all orders. This will be clearly communicated on our website. Free delivery campaigns will be activated when you are checking out.
DELIVERY TIMES AND RATES
Denmark: Delivery Free of charge on orders above €100.
Orders below this amount have a shipping charge of €10.
Shipping time: 1-2 working days (with the exception of Danish public holidays and weekends).
EU countries:
Austria, Belgium, Estonia, Finland, France, Germany, Netherland, Ireland, Italy, Luxembourg, Poland, Spain, Sweden, UK
Free shipment on orders above 100 EURO
On orders below this amount, the shipping cost is: 10 EURO
Other EU countries:
Bulgary, Greece, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Czech Republic, Hungary:
The shipping cost is: 10 EURO
Free shipment on orders above 100 EURO
Rest of the world:
Africa, Antarctica, Asia, Norway, Switzerland, North America, Oceania, South America: 20 EURO incl. custom papers
Free shipment on orders above 200 EURO
On rare occasions, an item can be out of stock and you will then be informed by email. Also, additional shipping time can occur during busy sale periods. We apologize in advance if those delays should occur. Dispatch same day or one day after receipt of order to all locations.
WARRANTY
24-month purchase warranty. If an error is detected on purchased goods, customers must authorize a claim within 2 months. A claim must be sent to
[email protected] explaining the problem, preferably with visuals. Our customer service will respond within 2 working days.
EXCHANGE
We offer 14 days full refund (excluding shipping costs) upon receipt of the product if you change your mind. No questions asked.
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags etc still attached. TONSURE reserves the right to refuse any returns which do not comply with the above criteria. If you intend to return a purchase, please do so to the following address:
Tonsure
Store Kongensgade 108
1264 Copenhagen, DK
SECURITY
TONSURE understands and respects the important of privacy on the internet. TONSURE will not disclose information about customers to a third party, unless it is necessary in order to implement a transaction. TONSURE will not sell you name, address, e-mail address, credit card or personal information to any third party without your consent.
